IT SERVICE SPECIALIST GLOBAL | IT SERVICE DESK | IT SERVICE MANAGEMENT ANALYST | TECHNICAL BUSINESS ANALYST | ITSM PLATFORM ADMINISTRATOR |

12/07/2021

Bolzano

Job description

Techyon is the first Italian Head Hunter exclusively specialized in research and selection of professionals and managers in the Information Technology segment. Our Recruitment Engineers select the best IT profiles for prestigious consulting firms IT, banks, service companies, manufacturing groups, excellent start-ups and digital DNA company.

About the Company: for a multinational manufacturing company, our Recruitment Engineers are looking for an IT Service Specialist. 

Core Responsibilities: 
  • Design and configure new services based on the needs of internal customers;
  • ​Analyze and document processes within the organization and propose improvements;
  • Participate in the implementation of new processes and services;
  •  Design solutions to support the service management;
  •  Take care of the integration with external system acting as moderator between the suppliers and consultants;
  •  Provide support to regional and divisional IT departments;
  •  Support departments in the development of the ESM approach;
  •  Manage the platform services/infrastructure outsourced to third-parties and coordinate the activities carried out by external consultants regarding the ITSM solution (4me) and the knowledge management tool (Confluence).

Job requirements

Must Have:
  • Experience in the field of platform administration or IT service management;
  • The possession of a degree in computer science or in management is preferred;
  • Good knowledge of English;
  • The knowledge of the ITIL principles and the Visio program is considered a plus;
  • Ability to organize the workload to meet deadlines and to manage projects;
  • Ability to communicate effectively, good relational and analytical skills, attitude for problem- solving and
    the desire to test and integrate oneself in an international context complete the profile.

Other info

Further information: 

Location: Bolzano (smart working 2 days per week, flexible working hours). 

What the company offers: 

  • Direct employment in the company - CCNL Gomma Plastica on 13 months, paid holidays /permits / overtime, company canteen, welfare system and company agreements including discounts for various services (cars and motorcycles, insurance and banks, mobility and travel, fashion, time free, culture and instructions, technology);
  • Opportunity to grow professionally and personally;
  • Specific and continuous training courses, aimed at improving and retaining more and more competent and motivated employees;
  • The opportunity to work in a modern production facility, with the values of an international family business. 

 

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